Frequently Asked Questions
Everything you need to know about bringing Whitehorse Flowers into your home.
How do you ensure the freshness of the flowers during delivery?
We source our blooms directly from local growers and transport them in climate-controlled vehicles. Each bouquet is secured in a hydration pack to ensure they arrive at your doorstep in peak condition.
What is your delivery radius and schedule?
Whitehorse Flowers currently delivers within a 50-mile radius of our flagship studio. We offer same-day delivery for orders placed before 1:00 PM, and scheduled deliveries from Monday through Saturday.
Can I customize a floral arrangement for a specific home decor style?
Absolutely. Our 'Bespoke Home' service allows you to consult with a stylist to create arrangements that complement your specific interior design, color palette, and vase preferences.
What is your return policy if I am not satisfied with the quality?
Since flowers are perishable, we offer a 24-hour freshness guarantee. If your arrangement does not meet our quality standards, please send a photo to our support team within 24 hours for a full replacement or store credit.
Do you offer subscription services for regular home styling?
Yes, we offer weekly, bi-weekly, and monthly subscription plans. Subscribers receive a 15% discount on all arrangements and enjoy free delivery on every recurring order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.